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Canadian
Return Policy
If you are not completely satisfied
with a Duluth Pack purchase or gift for
any reason, please return it for a refund.
Please note that this refund will include
all duties and taxes that were initially
paid on the items you are returning.
Our customer care center will assist
you with processing your return, please
follow the instructions listed below:
How
do I return something?
- Please
contact our customer
support team at 1-800-777-4439
or send us an email
to customerservice@duluthpack.com,
indicating your Duluth
Pack order number, a
description of the item
you wish to return and
the reason for return.
- Based
on the items being returned,
we will communicate to
you the exact value of
your credit for the item(s)
being returned. You will
be credited for the product
value and any related
duties and taxes, less
return handling fees
for customs and brokerage, if applicable.
- Duluth
Pack will communicate
to you the mailing address
for our Canadian returns
facility.
- Clearly
identify our Canadian
returns facility address
as the destination on
the package labeling.
When returning merchandise to Duluth
Pack, carefully wrap the items
and return them to the Canadian
address provided with shipping
charges prepaid. C.O.D. returns
can not be accepted and will be
refused.
- Please
complete the Reason for
Return Service form below:
Order
Number: ____________________
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Product
Description
Quantity
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Comments |
Reason
Code* |
RMA
Number |
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*Return
reason codes : a)
arrived damaged,
b) arrived defective,
c) incorrect
item, d) wrong size, e) changed
my mind, f) other (explain).
- Put
the returning item(s)
and a copy of the original
Packing Slip (with the
Reason for Return Service section
completed) in the original shipment
packaging. Please include all product-packing
materials.
- Present
the package to any
carrier, take the package
to any post office
counter or drop the package
at any authorized carrier outlet
to have your return shipped to
the Canadian address provided.
You may wish to insure your package
for the full replacement
value with your
chosen carrier.
- Once
received at our returns
facility, your package will be
forwarded to us in the U.S. and
we will credit your return once
the package has been received and
processed in the U.S., typically
within 14 to 30 business days after
the package is sent.
- Credit
card companies vary in the
time it takes for a "credit" to
appear on your monthly statement.
Please allow one to two billing
cycles for the refund to
appear on your statement.
If you have any questions, please call
us at 1-800-777-4439.
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