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Canadian
Orders
How do you
ship to Canada?
Duluth Pack fulfills online Canadian orders through our partner, Borderfree.
Simply add items to your order and click on Canadian Check Out to complete
your order. You will see your total landed price including all duties, taxes,
shipping and handling charges in Canadian dollars before you place your order.
You will pay Borderfree the total amount for your order in Canadian dollars
(which means that they will bill your credit card) and we will ensure that
products get right to your door. If you have any questions about Canadian orders,
call Customer Service at 1-800-777-4439 or email us at customerservice@duluthpack.com .
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How much duty do you charge on Canadian orders?
Determining your duty rates depends on many factors (Product, Country
in which the product was manufactured, etc.). To know the exact duty
charges before you buy, simply add items to your order and check
out through our "Canadian
Check Out." You will see the exact duty charges prior to submitting the
order.
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How much tax will I be charged on my order?
The tax rate applied depends on your ship-to destination. Please refer to
the following chart to determine the relevant rate for you.
|
Province
of Delivery
|
GST
|
PST
|
HST
|
|
Alberta
|
7%
|
-
|
-
|
|
BC
|
7%
|
-
|
-
|
|
Manitoba
|
7%
|
-
|
-
|
|
New
Brunswick
|
-
|
-
|
15%
|
|
Newfoundland & Labrador
|
-
|
-
|
15%
|
|
Northwest
Territories
|
7%
|
-
|
-
|
|
Nova
Scotia
|
-
|
-
|
15%
|
|
Nunavut
|
7%
|
-
|
-
|
|
Ontario
|
7%
|
8%
|
-
|
|
Prince
Edward Island
|
7%
|
-
|
-
|
|
Quebec
|
7%
|
-
|
-
|
|
Saskatchewan
|
7%
|
-
|
-
|
|
Yukon
Territory
|
7%
|
-
|
-
|
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What are your shipping and
handling charges for Canadian orders?
Shipping and handling charges depend on the size and weight of your package
and your ship-to destination. To know the exact shipping and handling charges
before you buy, simply add items to your order and check out through our Canadian
Check Out. We will tell you the exact charges for your desired item(s) before
you actually place an order.
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What will show up on my credit
card statement?
Your order will be billed to your credit card by our international
service provider, Borderfree. "WEB/PH ORDER BRDFREE" will
appear as the billing company.
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When
will I be billed?
Your credit card will be billed by Borderfree once your order clears the
Canadian border;
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What exchange rate is applied
to my orders?
Real-time exchange rates are applied to your orders. The rate charged to
you is a guaranteed amount - this will not change once you accept an order.
To know the exact price before you buy, simply add items to your order and
check out through our Canadian Check Out. You will see the exact price for
your order in Canadian dollars before you actually place the order.
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How do I track
my order?
Within 24 hours of placing your order, you will receive an order confirmation
email. When your package clears our international facility and is on its way
to you, you will receive a shipment notification email that will include a
link to track your package with the Canadian carrier. All other inquiries should
be directed to customerservice@duluthpack.com .
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What is the returns policy for Canadian orders? Find
out here
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