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Customer Service

Duluth Pack Store's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us by clicking here or call 1-800-777-4439.

Customer Service & Factory Hours:
8:00 am to 5:00 pm CST Monday-Friday.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.



Out of Stock Merchandise

Although we always do our best to keep everything in stock, due to the uniqueness of our products and the individual craftsmanship that goes into them, situations do arise where an item is temporarily out of stock. Our products are generally made by one or two individuals who do not have an overseas factory to fall back on. We will ship the product as soon as the item become available.




Return Policy

For a full refund, items must be returned within 30 days of purchase. Items must be returned new and unused with original tags attached. Refund options are as follows:

With a Receipt:
Credit will be issued to the credit card used for the original purchase price and the cardholder must be present. Cash refund will be issued for items under $100 with a cash receipt. Business check refund will be issued for cash purchases over $100. Business checks are issued on the 10th and 25th of each month.

With a Receipt after 30 Days, Without a Receipt, Sale Items, or Promotional Items:
Store credit will be issued for the lowest sold price at the description of management.

Clearance Items, Consignment Items, Duluth Pack Custom Orders, and Duluth Pack 2nd are Non-Refundable and Non-Exchangeable.

Send Returns To:
1610 West Superior Street
Duluth, MN 55806




Privacy Policy

We appreciate the trust you place in Duluth Pack, and we are committed to respecting your privacy and the security of your personal information. Whether you shop Duluth Pack online, through our catalog, or at our retail store, we're committed to your security and privacy. Any information we collect at Duluth Pack is used for the express purpose of making your future visits more worthwhile. Name Removal Procedure: If you do not wish to receive our catalogs, please contact us by phone, email, or mail. Provide your exact name and address as it appears on catalog to ensure accuracy, and indicate your catalog preferences. Toll Free: 1-800-777-4439 Email: info@duluthpack.com Mail: Duluth Pack 1610 W Superior St Duluth, MN 55806




Price Adjustment

If you purchase a Duluth Pack product, and within 14 days of the purchase date the price is reduced, we will be happy to refund you whatever the difference is between what you paid, and the current price.




Our Mission

At Duluth pack we strive to make the world's best high quality canvas and leather packs, luggage, purses and briefcases and continue to making them in the USA with a lifetime warranty.




Repairs

We stand behind our work and are proud to offer a lifetime warranty covering all craftsmanship and hardware we use in the construction of our products. Craftsmanship includes our sewing and riveting. Hardware includes all zippers, buckles, D-rings, snaps, and any other parts utilized in the manufacturing of our bags. If at anytime during the life of your Duluth Pack product you have problems in these areas, return the product and it will be repaired free of charge.

While your Duluth Pack item is designed to provide you with many years of use, Duluth Pack is not responsible for common wear and tear or misuse of your product and is therefore not covered by our warranty. Of course, damages not covered under warranty can usually be repaired at a minimal cost.

Send your repair to:
Duluth Pack Repairs
1610 W. Superior St
Duluth, MN 55806

Please be sure to include a note with your contact information and details regarding your repair.



Sales

All sales are on in stock items only, sales only last until we are out of stock.




Shipping Rates

Expedited Shipping (3rd Day, 2nd Day, or Next Day Air) is only available Monday through Friday. Expedited orders must be placed by 1:00 pm CST to ship that day. 3rd day shipping not available for Alaska and Hawaii. There is no package movement on weekends (Saturday & Sunday) because UPS is closed.

International Shipping is available and is most often shipped through the US Postal Service. Additional shipping rates do apply. Delivery time is generally 6-14 business days, but may take longer. Any duty or taxes to be paid are the responsibility of the recipient and are generally due upon pick up at your local post office.

Merchandise Total Ground 3rd Day 2nd Day Air Next Day Air
Under $25 $5.95 $10.95 $18.95 $31.95
$25.01- $50 $8.95 $12.95 $20.95 $33.95
$50.01-$100 $12.95 $16.50 $24.95 $38.95
$100.01-$150 $13.95 $18.95 Call Call
$150.01-$250 $15.95 $21.95 Call Call
Over $250 $16.95 $24.95 Call Call

Special Shipping
  • Tripod + Item - Add $8 to standard rate