Lifetime Product Limited Warranty
Duluth Pack is proud to offer a Lifetime Guarantee against manufacturing defects in craftsmanship and hardware within the normal scope of use. We will repair or replace at our discretion any product found to be defective within the scope of normal and appropriate product use within the lifespan of the product. If your item has a manufacturing defect in its craftsmanship or hardware, you can return it at any time by following the instructions below.
If the manufacturing defect is repairable, we will repair the product free of charge. If the manufacturing defect is not repairable, we will retain possession of the unrepairable product and replace it with a like product or store credit of equal value. The decision of whether to repair or replace a product is solely up to the discretion of Duluth Pack’s repair specialists. You may elect to decline repair or replacement and have the bag returned to you at any time. You can find examples of damages that will be covered below.
- Covered: manufacturing defects, hardware (including zippers, buckles, snaps, rivets, d-rings, etc) malfunction or failure, fabric tears along a seam, stitching defect that prevents you from being able to use the product
- Not Covered: normal wear and tear (including holes, rips, and tears caused by regular use), damage caused from outside the normal scope of use, rips, tears, fading, dye discoloration, failure of or caused by unauthorized repairs.
Please complete the Repair Request form and include it in your return shipment to the address below. Once your item is received, a Duluth Pack repair specialist will review your product and determine if it is covered by this warranty. If your product is found to be defective under the terms of this warranty, the repairs will be completed free of charge. Damages not covered by this warranty can be repaired for a nominal fee.Duluth Pack Repairs