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Duluth Pack Custom Orders

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Thank you for your interest in placing a custom order with Duluth Pack. Duluth Pack is committed to serving our customers and our heritage in hand crafted quality products. We offer customization options as a way to meet the unique needs of our individual customers. Here is information about what to expect from the order process and how you can help us create your dream bag.

  1. Our sewers and craftsmen are highly skilled but not all requests can be accommodated
  2. Custom bags can take up to 6 weeks to complete
  3. All custom orders are final and products are not refundable or exchangeable
  4. A complete order form must be submitted to process each custom request
  5. There is a non-refundable minimum processing fee of $75 for all custom orders

To place a custom order, please complete the order form and mail or email to the information below. A Customer Service Representative will then contact you for confirmation and billing.

Customer Service
1610 West Superior Street
Duluth, MN 55806

[email protected]