FAQS

How do I clean my Duluth Pack?

With proper care, Duluth Pack products only get better with age. Here are a few maintenance suggestions to help your product last a lifetime.

Washing and Maintaining:
To avoid mold and mildew, store your Duluth Pack products in a cool, dry, and well-ventilated area when not in use. To spot clean, we recommend our Duluth Pack Canvas Cleaner or Duluth Pack Leather Cleaner (cleaning instructions included).

Leather Care:
Without proper conditioning, the leather will become brittle and may break. Oil and condition your leather components when the leather looks dry, or better yet, on a regular basis. We suggest our Duluth Pack Leather Cream and Duluth Pack Leather Dressing.

Canvas Care:
You can make your canvas more water-resistant by using Duluth Pack Canvas Wax as directed. This product can also be used to Re-wax your Waxed Canvas products.

Important notes about our canvas:

  1. Our canvas is over-dyed and may bleed when wet.
  2. If wet, remove contents and allow the product to dry completely in a safe area. When wet, the dye may bleed onto any upholstery, carpet, or surface it is in contact with.
  3. The wax on our waxed canvas products may rub off on items it comes in contact with. Canvas wax may melt if exposed to the sun for an extended period of time or in extreme heat.



Where do I send my Duluth Pack for repairs?

Send your repair to: 1610 W Superior St, Duluth, MN 55806. Please remember to include a note with your contact information, mailing address, and a description of what repairs you would like us to do. We will give you a call for any estimates, and we will not repair your pack until you approve them.



What do I do if my Duluth Pack gets wet?

Let your pack air dry completely in a well ventilated area. Also remember to condition your leather!



Where do I send my Duluth Pack for repairs?

Send your repair to: 1610 W Superior St, Duluth, MN 55806. Please remember to include a note with your contact information, mailing address, and a description of what repairs you would like us to do. We will give you a call for any estimates, and we will not repair your pack until you approve them.



What is your return policy?

Web Purchases

New and unused merchandise may be returned for a refund within 30 days of the original invoice date. Discontinued merchandise, custom orders, and items received in used condition are not eligible for return. Ineligible returns received will be returned to the sender. New and unused merchandise returned after 30 days will be refunded onto a Duluth Pack gift card and mailed to the sender. Items returned whose purchase price cannot be verified will be refunded with store credit at the lowest sold price. Please fill out the return form included on the back of your yellow invoice and include it in your shipment. Return shipping is the responsibility of the sender. We suggest using a shipping method that provides a tracking number to ensure the shipment arrives at our distribution center safely. Once received, a refund for the invoice amount excluding shipping costs will be issued to the purchaser’s original payment method. Returns are typically processed within 3-5 days of receipt. Depending on your financial institution, refunds may take as many as 14 days to post back to your account.

Store Purchases

With a receipt, purchases made at our Canal Park retail store may be returned in new and unused condition within 30 days of purchase for a refund to the original purchase method. Merchandise must include all original tags and packaging. Duluth Pack 2nds, clearance items, used merchandise, and consignment items are not eligible for returns or exchanges. The cardholder must be present for refunds to credit and debit cards. Refunds for purchases made with cash will be refunded with cash up to $100. For cash refunds over $100, a business check will be issued. Business checks will take 2-3 weeks to process. Without a receipt, a store credit refund for the lowest price sold will be issued.



How do I check the status of my order?

While we try to keep order statuses as up to date as possible, busy times can create a slight delay. Call us at 800-777-4439 or email us at customerservice@duluthpack.com to check on your order status!



Are duties/fees for international orders covered in your prices?

At this time any duties, taxes, or fees are the responsibility of the recipient to pay upon picking up your order. These are not included in our pricing.



What is waxed canvas?

Our Waxed Canvas comes to us pretreated with a Paraffin based wax which helps to resist water/moisture. Although the wax is very water resistant, it is not waterproof. We currently offer the Waxed Canvas in one color - dark khaki. We like to describe it as the color of wet beach sand.