FAQS

How do I clean my Duluth Pack?

With proper care, Duluth Pack products only get better with age. Here are a few maintenance suggestions to help your product last a lifetime.

Washing and Maintaining:
To avoid mold and mildew, store your Duluth Pack products in a cool, dry, and well-ventilated area when not in use. To spot clean, we recommend our Duluth Pack Canvas Cleaner or Duluth Pack Leather Cleaner (cleaning instructions included). If washing becomes necessary, turn your bag inside out and hand wash with cold water and a mild soap (a clear mild detergent or dish soap should do the trick.)

Leather Care:
Without proper conditioning, the leather will become brittle and may break. Oil and condition your leather components when the leather looks dry, or better yet, on a regular basis. We suggest our Duluth Pack Leather Cream and Duluth Pack Leather Dressing.

Canvas Care:
You can make your canvas more water-resistant by using Duluth Pack Canvas Wax as directed. This product can also be used to Re-wax your Waxed Canvas products.

Important notes about our canvas:

  1. Our canvas is over-dyed and may bleed when wet.
  2. If wet, remove contents and allow the product to dry completely in a safe area. When wet, the dye may bleed onto any upholstery, carpet, or surface it is in contact with.
  3. The wax on our waxed canvas products may rub off on items it comes in contact with. Canvas wax may melt if exposed to the sun for an extended period of time or in extreme heat.



Where do I send my Duluth Pack for repairs?

Send your repair to: 1610 W Superior St, Duluth, MN 55806. Please remember to include a note with your contact information, mailing address, and a description of what repairs you would like us to do. We will give you a call for any estimates, and we will not repair your pack until you approve them.



What do I do if my Duluth Pack gets wet?

Let your pack air dry completely in a well ventilated area. Also remember to condition your leather!



Where do I send my Duluth Pack for repairs?

Send your repair to: 1610 W Superior St, Duluth, MN 55806. Please remember to include a note with your contact information, mailing address, and a description of what repairs you would like us to do. We will give you a call for any estimates, and we will not repair your pack until you approve them.



What is your return policy?

For a full refund, items must be returned within 30 days of purchase. Items must be returned new and unused with original tags attached. Refund options are as follows:

With a Receipt:
Credit will be issued to the credit card used for the original purchase price and the cardholder must be present. Cash refund will be issued for items under $100 with a cash receipt. Business check refund will be issued for cash purchases over $100. Business checks are issued on the 10th and 25th of each month.

With a Receipt after 30 Days, Without a Receipt, or Promotional Items:
Store credit will be issued for the lowest sold price at the description of management.

Clearance Items, Consignment Items, Duluth Pack Custom Orders, and Duluth Pack 2nd are Non-Refundable and Non-Exchangeable.



How do I check the status of my order?

While we try to keep order statuses as up to date as possible, busy times can create a slight delay. Call us at 800-777-4439 or email us at [email protected] to check on your order status!



Are duties/fees for international orders covered in your prices?

At this time any duties, taxes, or fees are the responsibility of the recipient to pay upon picking up your order. These are not included in our pricing.



What is waxed canvas?

Our Waxed Canvas comes to us pretreated with a Paraffin based wax which helps to resist water/moisture. Although the wax is very water resistant, it is not waterproof. We currently offer the Waxed Canvas in one color - dark khaki. We like to describe it as the color of wet beach sand.