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Careers

A CAREER AT DULUTH PACK IS A GREAT CAREER


CURRENT OPENINGS

CUSTOMER SERVICE

CUSTOMER SERVICE REPRESENTATIVE - FULL TIME

Job Description

Duluth Pack, manufacturer of premium canvas and leather goods for over 136 years, is currently looking for a qualified individual to fill the position of Customer Service Representative. This position will require a strong work ethic, a high attention to detail, and a friendly service driven personality.  

The Customer Service Representative is responsible for responding to customer questions, concerns, and inquiries. CSR's are the voice of Duluth Pack and are expected to provide new and returning customers with a unique and fulfilling experience with our brand. In addition to answering phone calls, entering customer orders, and troubleshooting for our customers, the CSR is responsible for processing all web orders. This requires a high degree of attention to detail, data entry, and procedural follow through.

The ideal candidate will possess 1-3 years’ professional experience in customer service/data entry and proficiency in the following:

  • Friendly, customer driven, and excellent phone and email etiquette. Ability to relate and identify with wide variety of customers in different circumstances
  • Ability to problem solve and utilize resources for resolving customer inquiries
  • Strong communication and organization skills
  • Ability to work independently and as a member of a team
  • Accurately record data and transfer information in complex data systems
  • Multitask and perform multiple projects and duties at different stages simultaneously

BENEFITS

  • Full Time Employment Position. Duluth Pack is pleased to offer the following benefit package: Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 401(k)-retirement plan, paid time off, and an employee discount. Eligibility and waiting periods vary and are subject to the provisions of each benefit plan.
    Job Type: Full-time

Please scroll down and use the form below our openings to apply.

RETAIL STORE

PART-TIME SALES ASSOCIATE

PART-TIME SALES ASSOCIATE

The Duluth Pack Retail Store in Canal Park is seeking dynamic individuals with excellent customer service skills to fill the position of Part-Time Sales Associate, with a start date in August/September. Our Sales Associates assess the customer’s needs and provide assistance and information on Duluth Pack product features. You would be welcoming customers to the store and sharing the Duluth Pack story while providing recommendations for the customer’s needs. Must have availability to work flexible shifts, to include evenings and weekend shifts.

As a sales associate in our retail store, you will:

• Ensure high levels of customer satisfaction through excellent sales service
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Team up with co-workers to ensure proper customer service

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.


WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently involved with computers and paper files.

The noise level in the work environment is usually moderate. The work environment will be stressful at times.

Please scroll down and use the form below our openings to apply.  

TEAM LEAD - FULL TIME

TEAM LEAD - FULL TIME

Team Leads are a crucial part of meeting our customers’ needs and ensuring that the store operates smoothly. The Team lead is responsible for handling customer interactions and Leading Sales Associates in a positive and productive manner. This includes providing guidance and direction for our sales associates, conducting and assisting with returns and orders, and handling any difficult transactions or customers that require your attention.

Essential Duties and Responsibilities:

  • Strong leadership within the sales associate team focused on excellent customer service and the customer’s experience.
  • Establishing and maintaining excellent working relationships with all levels of staff
    within the organization.
  • Establishing and maintaining excellent working relationships with outside suppliers,
    vendors and customers.
  • Assist in the implementation and supervision of Duluth Pack policies and procedures.
  • Schedule and uphold product training meetings with sales associates on a
    daily/weekly/monthly basis.
  • Uphold the integrity of the quality and care that exemplifies the brand of Duluth Pack.
  • Responsible for the opening and closing the retail store; cleaning store, facing
    product, turning off lights, locking safe, setting alarm and locking doors.
  • Responsible for opening and closing the tills each day, as well as making change for
    the tills throughout the day.
  • Daily restock and the organization of back stock merchandise.
  • Process return of products over $100.00.
  • Sale of BWCA permits.
  • Product knowledge training.
  • Theft prevention training.
  • Cash handling and inventory control.
  • Participate in staff meeting and report on status of Sales Associates progress.
    To uphold sales associate training program. To include all aspects of the history of
    Duluth Pack, product knowledge, store layout and back stock, customer relations,
    sales training and product training.
  • Uphold brand standards through merchandising of the Retail Store.
  • Communicate with management regularly on ideas, needs, or successes of the sales
    floor.
  • Other duties as assigned by the Retail Store Manager to meet the needs of the
    business.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently involved with computers and paper files.

The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

  • Have in-depth knowledge and experience in retail sales operations. Must possess strong
    people and relationship building skills.

  • Ability to write legibly and communicate effectively with all levels in the organization,
    including skill in preparing written materials such as correspondence and reports to meet
    purpose and audience.

  • Knowledge of the various services, products, policies and procedures of Duluth Pack
    and knowledge of the various departments within the company and how their respective
    functions interrelate to the Retail Sales department.

  • Ability to prepare work in timely and accurate fashion and to keep work area in a neat
    and presentable manner.

  • Ability to apply common sense understanding to carry out instructions furnished in
    written, oral or diagram form.

  • Ability to address problems in a professional manner and work toward an appropriate
    solution.

  • Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or
    co-workers and work toward a calm and reasonable solution.

  • Ability to communicate thoughts and ideas to others, both verbal and written.

  • Ability to read and interpret documents and manuals and apply this understanding to job
    functions.

  • Ability to make a decision based upon the best information available at the time and to
    react as new information is presented to adjust decision making accordingly.

  • Ability to work independently and as a productive member of a team

BENEFITS

Full Time Employment Position. Duluth Pack is pleased to offer the following benefit package: Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 401(k)-retirement plan, paid time off, and an employee discount. Eligibility and waiting periods vary and are subject to the provisions of each benefit plan.

JOB TYPE: Full-time

Please scroll down and use the form below our openings to apply.

MARKETING 

PHOTOGRAPHY & MARKETING INTERNSHIP

Job Description

The Duluth Pack marketing team is seeking a creative and energetic intern. This internship will provide knowledge and understanding of the inner workings of the marketing department. The intern will work closely with the in-house marketing team. He/she will be responsible for photo-shoots, including both studio and lifestyle photography that will support various marketing projects.

This internship is for Beginning of August – mid October.

Responsibilities

  • Studio photography
  • Photo-shopping products for the website
  • Assist with lifestyle photography shoots, digital media and various marketing tasks and take part in creative marketing meetings for email marketing campaigns, collaboration opportunities and new product development

Requirements

  • College juniors or seniors preferred
  • Seeking degree in marketing, graphic design, and/or photography related fields
  • Interest and experience in photography (must provide portfolio of work)
  • Interest and experience in graphic design (must provide portfolio of work)
  • Experience with DSLR cameras
  • Basic knowledge of Adobe Photoshop
  • Independent and self-motivated
  • Strong interpersonal skills
  • Attention to detail

Details

  • Unpaid internship
  • Internship credit available
  • Part-time (flexible schedule)
  • Equipment will be provided (desktop computer, camera, lighting, software, etc.).

Job Type: Internship

Please scroll down and use the form below our openings to apply.

GRAPHIC DESIGN & MARKETING INTERNSHIP

Job Description

The Duluth Pack marketing team is seeking a creative and energetic intern. This internship will provide knowledge and understanding of the inner workings of the marketing department. The intern will work closely with the in-house marketing team. He/she will be responsible for graphic design needs including store signage, digital creations, social graphic requests, assisting in scheduling emails, and other graphic design tasks that will support various marketing projects.

This internship is for beginning of August – mid October.

Responsibilities

  • Assist with digital media and various marketing tasks and take part in creative marketing meetings for email marketing campaigns, collaboration opportunities, signage needs, social and website banners, and new product development.
  • Creating private label tech and photoshop mock-ups for Outside Sales.
  • Assist with the creation of digital catalogs.

Requirements

  • College juniors or seniors preferred
  • Seeking degree in marketing, graphic design, and/or photography related fields
  • Interest and experience in graphic design (must provide portfolio of work)
  • Proficient with Adobe Illustrator, Adobe Photoshop, and Adobe InDesign.
  • Proficient with Mac OS.
  • Independent and self-motivated
  • Strong interpersonal skills
  • Attention to detail

Details

  • Unpaid internship
  • Internship credit available
  • Part-time (flexible schedule)
  • Equipment will be provided (desktop computer, camera, lighting, software, etc.).

Job Type: Internship

Please scroll down and use the form below our openings to apply.

COPYWRITER & MARKETING INTERNSHIP

Job Description

The Duluth Pack marketing team is seeking a creative and energetic intern. This internship will provide knowledge and understanding of the inner workings of the marketing department. The intern will work closely with the in-house marketing team. They will be responsible for copywrite and marketing needs including trademark research, press release creation, assisting in social and company blog content, creating product descriptions online, and other copywrite and marketing tasks that will support various marketing projects.

This internship is for beginning of August – mid October.

Responsibilities

  • Assist in various marketing tasks and take part in creative marketing meetings for email marketing campaigns, collaboration opportunities, signage needs, social and website banners, and new product development.
  • Assist with the creation of digital catalogs, posters, digital creation, and other opportunities the marketing manager sees fit.

Requirements

  • College juniors or seniors preferred
  • Seeking degree in marketing, journalism, communications or related fields
  • Excellent listener and attuned to emotional intelligence
  • Extremely skilled writing capabilities
  • Responsive to feedback and clear communicator
  • High attention to detail
  • Comfortable working with a team and in a self-directed environment
  • Independent and self-motivated
  • Strong interpersonal skills
  • Must embody the voice of the Duluth Pack brand through all marketing mediums
  • Strong work ethic
  • Ability to prioritize and meet deadlines

Details

  • Unpaid internship
  • Internship credit available
  • Part-time (flexible schedule) looking for 20 – 25 hours per week
  • Equipment will be provided
  • Internship done in-house on location

Please scroll down and use the form below our openings to apply.

FACTORY

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