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Careers

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Current
Openings
Sewing Machine Operator - Full Time

PURPOSE

Operate sewing machine to manufacture and produce Duluth Pack products based upon the needs of the business. This involves working with all departments within production staff to make sure quality and production standards are met in a timely, accurate and safe manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Manufacture and produce canvas, leather and other materials while at the same time upholding stringent quality production standards of all Duluth Pack manufactured products. Attention to detail, quality and meeting standard production times that Duluth Pack has set are critical.
  • Ability to manipulate canvas, leather and other materials by using hands to guide material through an industrial sewing machine with completed products weighing between ½ a pound and up to 10 pounds.
  • Ability to learn and retain sewing processes for many various Duluth Pack products.
  • To perform as a productive team member in an ever changing work environment along with the ability to be flexible and adaptable to ongoing change.
  • Ability to help Identify any bottlenecks in the production flow and notify Production.
  • Manager/Supervisor of recommended solutions to help resolve issues in a timely manner.
  • Establish and maintain excellent working relationships with all levels of staff within the organization, as well as exhibiting excellent customer service in any interactions with customers.
  • Participate in the design and implementation of lean manufacturing principles and techniques to streamline the production process.
  • Monitor levels of raw materials and notify Production Supervisor of re-order needs to proactively meet production demands.
  • Research, development and design of new products and enhancements to existing products.
  • Maintain compliance with all internal and external safety rules and regulations.
  • Other duties as assigned by the Production Manager to meet the needs of the business.


  • PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

    JOB QUALIFICATIONS

    Required Education and Experience

    High school diploma or equivalent education, preferably with prior experience in a industrial sewing manufacturing setting, or a combination of education and experience providing equivalent knowledge.

    Knowledge, Skills and Abilities

  • Knowledge of general industrial sewing machine principles and their practical application to the industrial sewing manufacturing needs.
  • Ability to write legibly and communicate effectively with all levels in the organization, including written materials such as production product work orders and daily sewing logs.
  • Ability to sit at an industrial sewing machine for extended periods at a time.
  • Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Production department.
  • Ability to manufacture and produce Duluth pack products in a timely and accurate fashion along with the ability to keep work area in a neat and presentable manner.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to address problems in a professional manner and work toward an appropriate solution.
  • Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work toward a calm and reasonable solution.
  • Ability to communicate thoughts and ideas to others, both verbal and written.
  • Ability to read and interpret documents and manuals and apply this understanding to job functions.
  • Ability to work independently and also as a productive member of a team.


  • BENEFITS

    Full Time Employment Position. Duluth Pack is pleased to offer the following benefit package: Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 401(k)-retirement plan, paid time off, and an employee discount. Eligibility and waiting periods vary and are subject to the provisions of each benefit plan.
    Please scroll down and use the form below our openings to apply.

    Production Floater - Full Time
    Job Description

    Duluth Pack, manufacturer of premium canvas and leather products for over 130 years, is currently looking for a Production Floater. This position will require a strong work ethic, a high attention to detail and quality, and an ability to work with all levels of staff within the organization.

    As a member of the production team, this position will assist in various departments to make sure quality and production standards are met in a timely, accurate and safe manner.

    This full-time position is eligible for company benefit plans, including health insurance, life insurance, 401K retirement plan as well as short and long term disability plans.

    Please scroll down and use the form below our openings to apply.
    Retail Store Team Lead - Full Time

    Job Title: Retail Store Team Lead

    Department: Retail Store

    Reports to: Retail Store Manager

    FLSA Status: Non-Exempt

    PURPOSE

    Team Leads are a crucial part of meeting our customers’ needs and ensuring that the store operates smoothly. The Team lead is responsible for handling customer interactions and Leading Sales Associates in a positive and productive manner. This includes providing guidance and direction for our sales associates, conducting and assisting with returns and orders, and handling any difficult transactions or customers that require your attention.

    Essential Duties and Responsibilities include the following: Other duties may be assigned.

    KEY RESULTS AREAS

    • Strong leadership within the sales associate team focused on excellent customer service and the customer’s experience.

    • Establishing and maintaining excellent working relationships with all levels of staff within the organization.

    • Establishing and maintaining excellent working relationships with outside suppliers, vendors and customers.

    • Assist in the implementation and supervision of Duluth Pack policies and procedures.

    • Schedule and uphold product training meetings with sales associates on a

      daily/weekly/monthly basis.

    • Uphold the integrity of the quality and care that exemplifies the brand of Duluth Pack.

    • Responsible for the opening and closing the retail store; cleaning store, facing product, turning off lights, locking safe, setting alarm and locking doors.

    • Responsible for opening and closing the tills each day, as well as making change for the tills throughout the day.

    • Daily restock and the organization of back stock merchandise.

    • Process return of products over $100.00.

    • Sale of BWCA permits.

    • Product knowledge training.

    • Theft prevention training.

    • Cash handling and inventory control.

    • Participate in staff meeting and report on status of Sales Associates progress.

    • To uphold sales associate training program. To include all aspects of the history of Duluth Pack, product knowledge, store layout and back stock, customer relations, sales training and product training.

    • Uphold brand standards through merchandising of the Retail Store.

    • Communicate with management regularly on ideas, needs, or successes of the sales

      floor.

    • Other duties as assigned by the Retail Store Manager to meet the needs of the business.

      PHYSICAL DEMANDS

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

      WORK ENVIRONMENT

      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      While performing the duties of this job, the employee is frequently involved with computers and paper files. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

     

    JOB QUALIFICATIONS

    Required Education and Experience

    Have in-depth knowledge and experience in retail sales operations. Must possess strong people and relationship building skills.

    Knowledge, Skills and Abilities

    1. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.

    2. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Retail Sales department.

    3. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.

    4. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

    5. Ability to address problems in a professional manner and work toward an appropriate solution.

    6. Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or co-workers and work toward a calm and reasonable solution.

    7. Ability to communicate thoughts and ideas to others, both verbal and written.

    8. Ability to read and interpret documents and manuals and apply this understanding to job functions.

    9. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.

    10. Ability to work independently and as a productive member of a team.

    Retail Store Team Lead - Part Time

    Job Title: Retail Store Team Lead - Part Time

    Department: Retail Store

    Reports to: Retail Store Manager

    FLSA Status: Non-Exempt

    PURPOSE

    Team Leads are a crucial part of meeting our customers’ needs and ensuring that the store operates smoothly. The Team lead is responsible for handling customer interactions and Leading Sales Associates in a positive and productive manner. This includes providing guidance and direction for our sales associates, conducting and assisting with returns and orders, and handling any difficult transactions or customers that require your attention.

    Essential Duties and Responsibilities include the following: Other duties may be assigned.

    KEY RESULTS AREAS

    • Strong leadership within the sales associate team focused on excellent customer service and the customer’s experience.

    • Establishing and maintaining excellent working relationships with all levels of staff within the organization.

    • Establishing and maintaining excellent working relationships with outside suppliers, vendors and customers.

    • Assist in the implementation and supervision of Duluth Pack policies and procedures.

    • Schedule and uphold product training meetings with sales associates on a

      daily/weekly/monthly basis.

    • Uphold the integrity of the quality and care that exemplifies the brand of Duluth Pack.

    • Responsible for the opening and closing the retail store; cleaning store, facing product, turning off lights, locking safe, setting alarm and locking doors.

    • Responsible for opening and closing the tills each day, as well as making change for the tills throughout the day.

    • Daily restock and the organization of back stock merchandise.

    • Process return of products over $100.00.

    • Sale of BWCA permits.

    • Product knowledge training.

    • Theft prevention training.

    • Cash handling and inventory control.

    • Participate in staff meeting and report on status of Sales Associates progress.

    • To uphold sales associate training program. To include all aspects of the history of Duluth Pack, product knowledge, store layout and back stock, customer relations, sales training and product training.

    • Uphold brand standards through merchandising of the Retail Store.

    • Communicate with management regularly on ideas, needs, or successes of the sales

      floor.

    • Other duties as assigned by the Retail Store Manager to meet the needs of the business.

      PHYSICAL DEMANDS

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

      WORK ENVIRONMENT

      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      While performing the duties of this job, the employee is frequently involved with computers and paper files. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

     

    JOB QUALIFICATIONS

    Required Education and Experience

    Have in-depth knowledge and experience in retail sales operations. Must possess strong people and relationship building skills.

    Knowledge, Skills and Abilities

    1. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.

    2. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Retail Sales department.

    3. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.

    4. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

    5. Ability to address problems in a professional manner and work toward an appropriate solution.

    6. Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or co-workers and work toward a calm and reasonable solution.

    7. Ability to communicate thoughts and ideas to others, both verbal and written.

    8. Ability to read and interpret documents and manuals and apply this understanding to job functions.

    9. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.

    10. Ability to work independently and as a productive member of a team.

    Sales Associate - Full Time
    Duluth Pack sales associates are responsible for representing and selling Duluth Pack products to our customers. Sales associates are also expected to provide customers with a satisfying experience so they will shop again at Duluth Pack.
    Essential Duties and Responsibilities include the following: Other duties may be assigned.
    KEY RESULTS AREAS
    • Maintain professional internal and external relationships that meet Duluth Pack company core values.
    • Establishing and maintaining excellent working relationships with all levels of staff within the organization.
    • Establishing and maintaining excellent working relationships with outside suppliers, vendors and customers.
    • Any other tasks as assigned from time to time by manager, assistant manager, and/or team lead.
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining strong product knowledge and all other aspects of customer service.
    • Uphold the integrity of the quality and care that exemplifies the brand of Duluth Pack.
    • Maintain an awareness of all promotions and advertisements.
    • Assist in floor moves, merchandising, display maintenance, and housekeeping responsibilities.
    • Maintain store cleanliness standards by daily upkeep including dusting, straightening, and stocking floor displays.
    • Assist in processing and replenishing merchandise, monitoring floor stock, and facing displays.
    • Complete understanding of item pricing and ticketing procedures.
    • Demonstrates the ability to carry on a business conversation with business owners and decision makers.
    • Maximizes all opportunities in the process of closing a sale by providing excellent customer service.
    • Sells and makes recommendations to customers by providing solutions the company offers including relevant information concerning Duluth Pack inventory, knowledgeable usage of Duluth Pack gear and Duluth Pack history.
    • Participate and contribute to store development and promotion of Duluth Pack quality and made in the USA standards.
    • Maintain contact with all clients in the retail store area to ensure high levels of client satisfaction and to prevent theft.
    • Aid customers in locating merchandise.
    • Communicate customer requests to management.
    • Participate in inventory and cycle counts when needed.
    • Assist in ringing up sales at registers and/or bagging merchandise.
    • Reserve and Issue Boundary Waters Canoe Area Wilderness permits for customers during the permit season (May 1 - September 30) in accordance with National Forest Service cooperator standards.
    • Other duties as assigned by the Team Leads or Retail Store Management to meet the needs of the business.

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently involved with computers and paper files. The noise level in the work environment is usually moderate. The work environment will be stressful at times.
    JOB QUALIFICATIONS
    Required Education and Experience Have in-depth knowledge and experience in retail sales operations. Must possess strong people and relationship building skills. Knowledge, Skills and Abilities
    1. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.
    2. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Retail Sales department.
    3. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.
    4. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
    5. Ability to address problems in a professional manner and work toward an appropriate solution.
    6. Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or co-workers and work toward a calm and reasonable solution.
    7. Ability to communicate thoughts and ideas to others, both verbal and written.
    8. Ability to read and interpret documents and manuals and apply this understanding to job functions.
    9. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.
    10. Ability to work independently and as a productive member of a team.
    Sales Associate - Part Time
    Duluth Pack sales associates are responsible for representing and selling Duluth Pack products to our customers. Sales associates are also expected to provide customers with a satisfying experience so they will shop again at Duluth Pack.
    Essential Duties and Responsibilities include the following: Other duties may be assigned.
    KEY RESULTS AREAS
    • Maintain professional internal and external relationships that meet Duluth Pack company core values.
    • Establishing and maintaining excellent working relationships with all levels of staff within the organization.
    • Establishing and maintaining excellent working relationships with outside suppliers, vendors and customers.
    • Any other tasks as assigned from time to time by manager, assistant manager, and/or team lead.
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining strong product knowledge and all other aspects of customer service.
    • Uphold the integrity of the quality and care that exemplifies the brand of Duluth Pack.
    • Maintain an awareness of all promotions and advertisements.
    • Assist in floor moves, merchandising, display maintenance, and housekeeping responsibilities.
    • Maintain store cleanliness standards by daily upkeep including dusting, straightening, and stocking floor displays.
    • Assist in processing and replenishing merchandise, monitoring floor stock, and facing displays.
    • Complete understanding of item pricing and ticketing procedures.
    • Demonstrates the ability to carry on a business conversation with business owners and decision makers.
    • Maximizes all opportunities in the process of closing a sale by providing excellent customer service.
    • Sells and makes recommendations to customers by providing solutions the company offers including relevant information concerning Duluth Pack inventory, knowledgeable usage of Duluth Pack gear and Duluth Pack history.
    • Participate and contribute to store development and promotion of Duluth Pack quality and made in the USA standards.
    • Maintain contact with all clients in the retail store area to ensure high levels of client satisfaction and to prevent theft.
    • Aid customers in locating merchandise.
    • Communicate customer requests to management.
    • Participate in inventory and cycle counts when needed.
    • Assist in ringing up sales at registers and/or bagging merchandise.
    • Reserve and Issue Boundary Waters Canoe Area Wilderness permits for customers during the permit season (May 1 - September 30) in accordance with National Forest Service cooperator standards.
    • Other duties as assigned by the Team Leads or Retail Store Management to meet the needs of the business.

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently involved with computers and paper files. The noise level in the work environment is usually moderate. The work environment will be stressful at times.
    JOB QUALIFICATIONS
    Required Education and Experience Have in-depth knowledge and experience in retail sales operations. Must possess strong people and relationship building skills. Knowledge, Skills and Abilities
    1. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.
    2. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Retail Sales department.
    3. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.
    4. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
    5. Ability to address problems in a professional manner and work toward an appropriate solution.
    6. Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or co-workers and work toward a calm and reasonable solution.
    7. Ability to communicate thoughts and ideas to others, both verbal and written.
    8. Ability to read and interpret documents and manuals and apply this understanding to job functions.
    9. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.
    10. Ability to work independently and as a productive member of a team.
    Customer Service Representative - Full-Time

    The customer service representative is responsible for providing friendly and timely customer service for all internal and external customers by using accurate, in-depth knowledge of company products, procedures, and programs as well as communicating effectively with all departments in the company and with team members within the customer service department.

    Essential Duties and Responsibilities include the following: Other duties may be assigned.

    KEY RESULTS AREAS

    • Place and receive outside calls to and from customers to provide timely and accurate information regarding order status, product knowledge requests, prices, expected ship dates, anticipated delays and any additional information needed by the customer.
    • Process web and phone orders, make order changes, and process returns within Duluth Pack’s accounting software program in accordance with established company policies and procedures.
    • Take payment information over the phone as well as other pertinent information such as addresses and phone numbers.
    • Compose professional and positive emails using proper grammar, spelling, and format.
    • Handle sensitive customer data in compliance with PCI and Duluth Pack policies.
    • Record accurate and detailed notes of customer interactions for later reference to ensure consistency of information.
    • Monitor Duluth Pack’s phone queue system to field and triage all incoming calls, obtaining relevant information before directing callers to the proper departments.
    • Resolve customer complaints via phone, email, or mail.
    • Answer questions about warranties or terms of sale.
    • Establish and maintain excellent working relationships with all levels of staff within the organization. Maintain flexibility to assist all departments in the company.
    • Assist with the physical inventory counts and helping to resolve any recurring or significant inventory variances.
    • Other duties as assigned by the Customer Service Manager to meet the needs of the business.

    Benefits:

    Full Time Employment Position. Duluth Pack is pleased to offer the following benefit package: Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 401(k)-retirement plan, paid time off, and an employee discount. Eligibility and waiting periods vary and are subject to the provisions of each benefit plan.

    Job Application

    Click here to fill out a Duluth Pack Job Application.


    Note: You will be taken to our offsite job application, hosted through JotForm.
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