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Careers

A CAREER AT DULUTH PACK IS A GREAT CAREER


CURRENT OPENINGS

RETAIL STORE

TEAM LEAD - FULL TIME

TEAM LEAD - FULL TIME

Team Leads are a crucial part of meeting our customers’ needs and ensuring that the store operates smoothly. The Team lead is responsible for handling customer interactions and Leading Sales Associates in a positive and productive manner. This includes providing guidance and direction for our sales associates, conducting and assisting with returns and orders, and handling any difficult transactions or customers that require your attention.

Essential Duties and Responsibilities:

  • Strong leadership within the sales associate team focused on excellent customer service and the customer’s experience.
  • Establishing and maintaining excellent working relationships with all levels of staff
    within the organization.
  • Establishing and maintaining excellent working relationships with outside suppliers,
    vendors and customers.
  • Assist in the implementation and supervision of Duluth Pack policies and procedures.
  • Schedule and uphold product training meetings with sales associates on a
    daily/weekly/monthly basis.
  • Uphold the integrity of the quality and care that exemplifies the brand of Duluth Pack.
  • Responsible for the opening and closing the retail store; cleaning store, facing
    product, turning off lights, locking safe, setting alarm and locking doors.
  • Responsible for opening and closing the tills each day, as well as making change for
    the tills throughout the day.
  • Daily restock and the organization of back stock merchandise.
  • Process return of products over $100.00.
  • Sale of BWCA permits.
  • Product knowledge training.
  • Theft prevention training.
  • Cash handling and inventory control.
  • Participate in staff meeting and report on status of Sales Associates progress.
    To uphold sales associate training program. To include all aspects of the history of
    Duluth Pack, product knowledge, store layout and back stock, customer relations,
    sales training and product training.
  • Uphold brand standards through merchandising of the Retail Store.
  • Communicate with management regularly on ideas, needs, or successes of the sales
    floor.
  • Other duties as assigned by the Retail Store Manager to meet the needs of the
    business.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently involved with computers and paper files.

The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

  • Have in-depth knowledge and experience in retail sales operations. Must possess strong
    people and relationship building skills.

  • Ability to write legibly and communicate effectively with all levels in the organization,
    including skill in preparing written materials such as correspondence and reports to meet
    purpose and audience.

  • Knowledge of the various services, products, policies and procedures of Duluth Pack
    and knowledge of the various departments within the company and how their respective
    functions interrelate to the Retail Sales department.

  • Ability to prepare work in timely and accurate fashion and to keep work area in a neat
    and presentable manner.

  • Ability to apply common sense understanding to carry out instructions furnished in
    written, oral or diagram form.

  • Ability to address problems in a professional manner and work toward an appropriate
    solution.

  • Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or
    co-workers and work toward a calm and reasonable solution.

  • Ability to communicate thoughts and ideas to others, both verbal and written.

  • Ability to read and interpret documents and manuals and apply this understanding to job
    functions.

  • Ability to make a decision based upon the best information available at the time and to
    react as new information is presented to adjust decision making accordingly.

  • Ability to work independently and as a productive member of a team

BENEFITS

Full Time Employment Position. Duluth Pack is pleased to offer the following benefit package: Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 401(k)-retirement plan, paid time off, and an employee discount. Eligibility and waiting periods vary and are subject to the provisions of each benefit plan.

JOB TYPE: Full-time

Please scroll down and use the form below our openings to apply.

PART TIME SALES ASSOCIATE

PART TIME SALES ASSOCIATE

The Duluth Pack Retail Store in Canal Park is seeking dynamic individuals with excellent customer service skills to fill the position of Part-Time Sales Associate, with a start date in August/September. Our Sales Associates assess the customer’s needs and provide assistance and information on Duluth Pack product features. You would be welcoming customers to the store and sharing the Duluth Pack story while providing recommendations for the customer’s needs. Must have availability to work flexible shifts, to include evenings and weekend shifts.

As a sales associate in our retail store, you will:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Team up with co-workers to ensure proper customer service

Applications are available at the Duluth Pack Retail Store at 365 Canal Park Dr Duluth, MN 55802 or please scroll down to apply below.

FACTORY

PRODUCTION FLOATER - FULL TIME

PURPOSE

To assist production staff as needed, including working in the riveting department, leather department, fabric cutting department and quality control department based upon the needs of the business. This involves working with production staff to make sure quality and production standards are met in a timely, accurate and safe manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Uphold stringent quality production standards of all Duluth Pack manufactured products. Attention to detail and following standard production standards is critical.
  • Work as a team member in a changing environment; promote flexibility and teamwork by being a team builder and encouraging change.
  • Identify any bottlenecks in the production flow and notify Production Manager/ Supervisor to help resolve issues in a timely manner.
  • Establish and maintain excellent working relationships with all levels of staff within the organization, as well as exhibiting excellent customer service in any interactions with customers.
  • Participate in the design and implementation of lean manufacturing principles and techniques to streamline the production process.
  • Monitor levels of raw materials and notify Production Manager/Supervisor of re-order needs to proactively meet production demands.
  • Assist with researching and resolving any recurring or significant inventory variances of raw materials.
  • Assist with general maintenance, repair and upkeep of production equipment.
  • Research, development and design of new products and enhancements to existing products.
  • Maintain compliance with all internal and external safety rules and regulations.
  • Other duties as assigned by Production Manager/Supervisor to meet business needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

Required Education and Experience

High school diploma or equivalent education, preferably with prior experience in a manufacturing setting, or a combination of education and experience providing equivalent knowledge.

Knowledge, Skills and Abilities

  1. Knowledge of general manufacturing principles and their practical application to the manufacturing and retail sales industry.
  2. Knowledge of and skill in using a personal computer and related desktop software including Microsoft Excel, Word and Dynamics GP/HMS manufacturing software.
  3. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.
  4. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Production department.    
  5. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.
  6. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  7. Ability to address problems in a professional manner and work toward an appropriate solution.
  8. Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work toward a calm and reasonable solution.
  9. Ability to communicate thoughts and ideas to others, both verbal and written.
  10. Ability to read and interpret documents and manuals and apply this understanding to job functions.
  11. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.
  12. Ability to work independently and also as a productive member of a team.

BENEFITS

Full Time Employment Position. Duluth Pack is pleased to offer the following benefit package: Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 401(k)-retirement plan, paid time off, and an employee discount. Eligibility and waiting periods vary and are subject to the provisions of each benefit plan.

Please scroll down and use the form below our openings to apply.

MARKETING 

PHOTOGRAPHY & MARKETING INTERNSHIP: NOW - END OF JANUARY

Job Description

The Duluth Pack marketing team is seeking a creative and energetic intern. This internship will provide knowledge and understanding of the inner workings of the marketing department. The intern will work closely with the in-house marketing team. He/she will be responsible for photo-shoots, including both studio and lifestyle photography that will support various marketing projects.

This internship is for Beginning now – end of January.

Responsibilities

  • Studio photography
  • Photo-shopping products for the website
  • Assist with lifestyle photography shoots, digital media and various marketing tasks and take part in creative marketing meetings for email marketing campaigns, collaboration opportunities and new product development

Requirements

  • College juniors or seniors preferred
  • Seeking degree in marketing, graphic design, and/or photography related fields
  • Interest and experience in photography (must provide portfolio of work)
  • Interest and experience in graphic design (must provide portfolio of work)
  • Experience with DSLR cameras
  • Basic knowledge of Adobe Photoshop
  • Independent and self-motivated
  • Strong interpersonal skills
  • Attention to detail

Details

  • Unpaid internship
  • Internship credit available
  • Part-time (flexible schedule)
  • Equipment will be provided (desktop computer, camera, lighting, software, etc.).

Job Type: Internship

Please scroll down and use the form below our openings to apply.

GRAPHIC DESIGN & MARKETING INTERNSHIP: NOW - END OF JANUARY

Job Description

The Duluth Pack marketing team is seeking a creative and energetic intern. This internship will provide knowledge and understanding of the inner workings of the marketing department. The intern will work closely with the in-house marketing team. He/she will be responsible for graphic design needs including store signage, digital creations, social graphic requests, assisting in scheduling emails, and other graphic design tasks that will support various marketing projects.

This internship is for beginning now – end of January.

Responsibilities

  • Assist with digital media and various marketing tasks and take part in creative marketing meetings for email marketing campaigns, collaboration opportunities, signage needs, social and website banners, and new product development.
  • Creating private label tech and photoshop mock-ups for Outside Sales.
  • Assist with the creation of digital catalogs.

Requirements

  • College juniors or seniors preferred
  • Seeking degree in marketing, graphic design, and/or photography related fields
  • Interest and experience in graphic design (must provide portfolio of work)
  • Proficient with Adobe Illustrator, Adobe Photoshop, and Adobe InDesign.
  • Proficient with Mac OS.
  • Independent and self-motivated
  • Strong interpersonal skills
  • Attention to detail

Details

  • Unpaid internship
  • Internship credit available
  • Part-time (flexible schedule)
  • Equipment will be provided (desktop computer, camera, lighting, software, etc.).

Job Type: Internship

Please scroll down and use the form below our openings to apply.

COPYWRITER & MARKETING INTERNSHIP: NOW - END OF JANUARY

Job Description

The Duluth Pack marketing team is seeking a creative and energetic intern. This internship will provide knowledge and understanding of the inner workings of the marketing department. The intern will work closely with the in-house marketing team. They will be responsible for copywrite and marketing needs including trademark research, press release creation, assisting in social and company blog content, creating product descriptions online, and other copywrite and marketing tasks that will support various marketing projects.

This internship is for beginning now – end of January.

Responsibilities

  • Assist in various marketing tasks and take part in creative marketing meetings for email marketing campaigns, collaboration opportunities, signage needs, social and website banners, and new product development.
  • Assist with the creation of digital catalogs, posters, digital creation, and other opportunities the marketing manager sees fit.

Requirements

  • College juniors or seniors preferred
  • Seeking degree in marketing, journalism, communications or related fields
  • Excellent listener and attuned to emotional intelligence
  • Extremely skilled writing capabilities
  • Responsive to feedback and clear communicator
  • High attention to detail
  • Comfortable working with a team and in a self-directed environment
  • Independent and self-motivated
  • Strong interpersonal skills
  • Must embody the voice of the Duluth Pack brand through all marketing mediums
  • Strong work ethic
  • Ability to prioritize and meet deadlines

Details

  • Unpaid internship
  • Internship credit available
  • Part-time (flexible schedule) looking for 20 – 25 hours per week
  • Equipment will be provided
  • Internship done in-house on location

Please scroll down and use the form below our openings to apply.

CUSTOMER SERVICE

CUSTOMER SERVICE / SHIPPING FLOATER: SEASONAL

Job Description

The CS/Shipping Floater Seasonal position is a dynamic, jack-of-all trades employee who assists in ensuring smooth daily operation of the Distribution Center by “going where the work is,” operating in both the warehouse space as a Shipping Clerk, and in an office setting as a Customer Service Representative. The ideal candidate is detail oriented, self-starting, and a strong problem solver.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

• Pick and prepare orders from a packing slip in an accurate and efficient manner.

• Perform final quality inspections to verify the shipments contents are accurate and up to Duluth Pack’s quality standards.

• Utilize a variety of shipping software to process and print shipping labels for domestic and international shipments.

• Maintain cleanliness and organization within in the warehouse.

• Assist with unloading/loading trucks with deliveries or pick-ups.

• Maintain compliance with all internal and external safety rules and regulations.

• Place and receive outside calls to and from customers to provide timely and accurate information regarding order status, product knowledge requests, prices, expected ship dates, anticipated delays and any additional information needed by the customer.

• Process web and phone orders, make order changes, and process returns within Duluth Pack’s accounting software program in accordance with established company policies and procedures.

• Record accurate and detailed notes of customer interactions for later reference to ensure consistency of information. • Monitor Duluth Pack’s phone queue system to field and triage all incoming calls, obtaining relevant information before directing callers to the proper departments.

• Resolve customer complaints via phone, email, or mail.

• Compose professional and positive emails using proper grammar, spelling, and format.

• Other duties as assigned by the Customer Service Manager to meet the needs of the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must lift and/or move up to 25 pounds on a daily basis and lift and/or move up to 50 pounds on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

Required Education and Experience High school diploma or equivalent education with experience in a customer service setting, or a combination of education and experience providing equivalent knowledge.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of and skill in using a personal computer and related desktop software including Microsoft Office, Dynamics GP, UPS Worldship, Stamps.com, SmartShyp, and Shopify Plus.

2. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.

3. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Shipping and Customer Service departments.

4. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.

5. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

6. Ability to address problems in a professional manner and work toward an appropriate solution.

7. Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work toward a calm and reasonable solution.

8. Ability to communicate thoughts and ideas to others, both verbal and written.

9. Ability to read and interpret documents and manuals and apply this understanding to job functions.

10. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.

11. Ability to work independently and as a productive member of a team.

Please scroll down and use the form below our openings to apply.

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