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Careers

A CAREER AT DULUTH PACK IS A GREAT CAREER


CURRENT OPENINGS

FACTORY

INDUSTRIAL SEWER - FULL TIME - TEMPORARY

PURPOSE

Operate an Industrial sewing machine to manufacture and produce Duluth Pack products based upon the needs of the business. This involves working with all departments within production staff to make sure quality and production standards are met in a timely, accurate and safe manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Manufacture and produce canvas, leather and other materials while at the same time upholding stringent quality production standards of all Duluth Pack manufactured products. Attention to detail, quality and meeting standard production times that Duluth Pack has set are critical.
  • Ability to manipulate canvas, leather and other materials by using hands to guide material through an industrial sewing machine with completed products weighing between ½ a pound and up to 10 pounds.
  • Ability to learn and retain sewing process’s for many various Duluth Pack products.
  • To perform as a productive team member in an ever changing work environment along with the ability to be flexible and adaptable to ongoing change.
  • Ability to help Identify any bottlenecks in the production flow and notify Production Manager/Supervisor of recommended solutions to help resolve issues in a timely manner.
  • Establish and maintain excellent working relationships with all levels of staff within the organization, as well as exhibiting excellent customer service in any interactions with customers.
  • Participate in the design and implementation of lean manufacturing principles and techniques to streamline the production process.
  • Monitor levels of raw materials and notify Production Supervisor of re-order needs to proactively meet production demands.
  • Research, development and design of new products and enhancements to existing products.
  • Maintain compliance with all internal and external safety rules and regulations.
  • Other duties as assigned by the Production Manager to meet the needs of the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

Required Education and Experience

High school diploma or equivalent education, preferably with prior experience in a industrial sewing manufacturing setting, or a combination of education and experience providing equivalent knowledge.

Knowledge, Skills and Abilities

  • Knowledge of general industrial sewing machine principles and their practical application to the industrial sewing manufacturing needs.
  • Ability to write legibly and communicate effectively with all levels in the organization, including written materials such as production product work orders and daily sewing logs.
  • Ability to sit at an industrial sewing machine for extended periods at a time.
  • Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Production department.
  • Ability to manufacture and produce Duluth pack products in a timely and accurate fashion along with the ability to keep work area in a neat and presentable manner.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to address problems in a professional manner and work toward an appropriate solution.
  • Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work     toward a calm and reasonable solution.
  • Ability to communicate thoughts and ideas to others, both verbal and written.
  • Ability to read and interpret documents and manuals and apply this understanding to job functions.
  • Ability to work independently and also as a productive member of a team.

Please scroll down and use the form below our openings to apply.

INDUSTRIAL SEWER - PART TIME - TEMPORARY

PURPOSE

Operate an Industrial sewing machine to manufacture and produce Duluth Pack products based upon the needs of the business. This involves working with all departments within production staff to make sure quality and production standards are met in a timely, accurate and safe manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Manufacture and produce canvas, leather and other materials while at the same time upholding stringent quality production standards of all Duluth Pack manufactured products. Attention to detail, quality and meeting standard production times that Duluth Pack has set are critical.
  • Ability to manipulate canvas, leather and other materials by using hands to guide material through an industrial sewing machine with completed products weighing between ½ a pound and up to 10 pounds.
  • Ability to learn and retain sewing process’s for many various Duluth Pack products.
  • To perform as a productive team member in an ever changing work environment along with the ability to be flexible and adaptable to ongoing change.
  • Ability to help Identify any bottlenecks in the production flow and notify Production Manager/Supervisor of recommended solutions to help resolve issues in a timely manner.
  • Establish and maintain excellent working relationships with all levels of staff within the organization, as well as exhibiting excellent customer service in any interactions with customers.
  • Participate in the design and implementation of lean manufacturing principles and techniques to streamline the production process.
  • Monitor levels of raw materials and notify Production Supervisor of re-order needs to proactively meet production demands.
  • Research, development and design of new products and enhancements to existing products.
  • Maintain compliance with all internal and external safety rules and regulations.
  • Other duties as assigned by the Production Manager to meet the needs of the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

Required Education and Experience

High school diploma or equivalent education, preferably with prior experience in a industrial sewing manufacturing setting, or a combination of education and experience providing equivalent knowledge.

Knowledge, Skills and Abilities

  • Knowledge of general industrial sewing machine principles and their practical application to the industrial sewing manufacturing needs.
  • Ability to write legibly and communicate effectively with all levels in the organization, including written materials such as production product work orders and daily sewing logs.
  • Ability to sit at an industrial sewing machine for extended periods at a time.
  • Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Production department.
  • Ability to manufacture and produce Duluth pack products in a timely and accurate fashion along with the ability to keep work area in a neat and presentable manner.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to address problems in a professional manner and work toward an appropriate solution.
  • Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work     toward a calm and reasonable solution.
  • Ability to communicate thoughts and ideas to others, both verbal and written.
  • Ability to read and interpret documents and manuals and apply this understanding to job functions.
  • Ability to work independently and also as a productive member of a team.

Please scroll down and use the form below our openings to apply.

PRODUCTION FLOATER - FULL TIME - TEMPORARY

PURPOSE

To assist production staff as needed, including working in the riveting department, leather department, fabric cutting department and quality control department based upon the needs of the business. This involves working with production staff to make sure quality and production standards are met in a timely, accurate and safe manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Uphold stringent quality production standards of all Duluth Pack manufactured products. Attention to detail and following standard production standards is critical.
  • Work as a team member in a changing environment; promote flexibility and teamwork by being a team builder and encouraging change.
  • Identify any bottlenecks in the production flow and notify Production Manager/ Supervisor to help resolve issues in a timely manner.
  • Establish and maintain excellent working relationships with all levels of staff within the organization, as well as exhibiting excellent customer service in any interactions with customers.
  • Participate in the design and implementation of lean manufacturing principles and techniques to streamline the production process.
  • Monitor levels of raw materials and notify Production Manager/Supervisor of re-order needs to proactively meet production demands.
  • Assist with researching and resolving any recurring or significant inventory variances of raw materials.
  • Assist with general maintenance, repair and upkeep of production equipment.
  • Research, development and design of new products and enhancements to existing products.
  • Maintain compliance with all internal and external safety rules and regulations.
  • Other duties as assigned by Production Manager/Supervisor to meet business needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.  

JOB QUALIFICATIONS

Required Education and Experience

High school diploma or equivalent education, preferably with prior experience in a manufacturing setting, or a combination of education and experience providing equivalent knowledge.

Knowledge, Skills and Abilities

  1. Knowledge of general manufacturing principles and their practical application to the manufacturing and retail sales industry.
  2. Knowledge of and skill in using a personal computer and related desktop software including Microsoft Excel, Word and Dynamics GP/HMS manufacturing software.
  3. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.
  4. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Production department.    
  5. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.
  6. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  7. Ability to address problems in a professional manner and work toward an appropriate solution.
  8. Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work toward a calm and reasonable solution.
  9. Ability to communicate thoughts and ideas to others, both verbal and written.
  10. Ability to read and interpret documents and manuals and apply this understanding to job functions.
  11. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.
  12. Ability to work independently and also as a productive member of a team.

Please scroll down and use the form below our openings to apply.

PRODUCTION FLOATER - PART TIME - TEMPORARY

PURPOSE

To assist production staff as needed, including working in the riveting department, leather department, fabric cutting department and quality control department based upon the needs of the business. This involves working with production staff to make sure quality and production standards are met in a timely, accurate and safe manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Uphold stringent quality production standards of all Duluth Pack manufactured products. Attention to detail and following standard production standards is critical.
  • Work as a team member in a changing environment; promote flexibility and teamwork by being a team builder and encouraging change.
  • Identify any bottlenecks in the production flow and notify Production Manager/ Supervisor to help resolve issues in a timely manner.
  • Establish and maintain excellent working relationships with all levels of staff within the organization, as well as exhibiting excellent customer service in any interactions with customers.
  • Participate in the design and implementation of lean manufacturing principles and techniques to streamline the production process.
  • Monitor levels of raw materials and notify Production Manager/Supervisor of re-order needs to proactively meet production demands.
  • Assist with researching and resolving any recurring or significant inventory variances of raw materials.
  • Assist with general maintenance, repair and upkeep of production equipment.
  • Research, development and design of new products and enhancements to existing products.
  • Maintain compliance with all internal and external safety rules and regulations.
  • Other duties as assigned by Production Manager/Supervisor to meet business needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.  

JOB QUALIFICATIONS

Required Education and Experience

High school diploma or equivalent education, preferably with prior experience in a manufacturing setting, or a combination of education and experience providing equivalent knowledge.

Knowledge, Skills and Abilities

  1. Knowledge of general manufacturing principles and their practical application to the manufacturing and retail sales industry.
  2. Knowledge of and skill in using a personal computer and related desktop software including Microsoft Excel, Word and Dynamics GP/HMS manufacturing software.
  3. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.
  4. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Production department.    
  5. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.
  6. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  7. Ability to address problems in a professional manner and work toward an appropriate solution.
  8. Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work toward a calm and reasonable solution.
  9. Ability to communicate thoughts and ideas to others, both verbal and written.
  10. Ability to read and interpret documents and manuals and apply this understanding to job functions.
  11. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.
  12. Ability to work independently and also as a productive member of a team.

Please scroll down and use the form below our openings to apply.

CUSTOMER SERVICE

CUSTOMER SERVICE REPRESENTATIVE - FULL TIME

Duluth Pack, manufacturer of premium canvas and leather goods for over 136 years, is currently looking for a qualified individual to fill the position of Customer Service Representative. This position will require a strong work ethic, a high attention to detail, and a friendly service driven personality.

The Customer Service Representative is responsible for responding to customer questions, concerns, and inquiries. CSR's are the voice of Duluth Pack and are expected to provide new and returning customers with a unique and fulfilling experience with our brand. In addition to answering phone calls, entering customer orders, and troubleshooting for our customers, the CSR is responsible for processing all web orders. This requires a high degree of attention to detail, data entry, and procedural follow through.

The ideal candidate will possess 1-3 years of professional experience in customer service/data entry and proficiency in the following:

· Friendly, customer driven, and excellent phone etiquette. Ability to relate and identify with wide variety of customers in different circumstances

· Ability to problem solve and utilize resources for resolving customer inquiries

· Strong communication and organization skills

· Ability to work independently and as a member of a team

· Accurately record data and transfer information in complex data systems

· Multitask and perform multiple projects and duties at different stages simultaneously

This full-time position is eligible for company benefit plans, including health insurance, dental insurance, life insurance, 401k retirement plan, as well as short and long term disability plans.

Please scroll down and use the form below our openings to apply.

RETAIL STORE

TEAM LEAD - FULL TIME

Team Leads are a crucial part of meeting our customers’ needs and ensuring that the store operates smoothly. The Team lead is responsible for handling customer interactions and Leading Sales Associates in a positive and productive manner. This includes providing guidance and direction for our sales associates, conducting and assisting with returns and orders, and handling any difficult transactions or customers that require your attention. Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Strong leadership within the sales associate team focused on excellent customer service and the customer’s experience.
  • Establishing and maintaining excellent working relationships with all levels of staff within the organization.
  • Establishing and maintaining excellent working relationships with outside suppliers, vendors and customers.
  • Assist in the implementation and supervision of Duluth Pack policies and procedures.
  • Schedule and uphold product training meetings with sales associates on a daily/weekly/monthly basis.
  • Uphold the integrity of the quality and care that exemplifies the brand of Duluth Pack.
  • Responsible for the opening and closing the retail store; cleaning store, facing product, turning off lights, locking safe, setting alarm and locking doors.
  • Responsible for opening and closing the tills each day, as well as making change for the tills throughout the day.
  • Daily restock and the organization of back stock merchandise.
  • Process return of products over $100.00.
  • Sale of BWCA permits.
  • Product knowledge training.
  • Theft prevention training.
  • Cash handling and inventory control.
  • Participate in staff meeting and report on status of Sales Associates progress.
  • To uphold sales associate training program. To include all aspects of the history of Duluth Pack, product knowledge, store layout and back stock, customer relations, sales training and product training.
  • Uphold brand standards through merchandising of the Retail Store.
  • Communicate with management regularly on ideas, needs, or successes of the sales floor.
  • Other duties as assigned by the Retail Store Manager to meet the needs of the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds on a regular basis and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently involved with computers and paper files. The noise level in the work environment is usually moderate. The work environment will be stressful at times. 3 JOB QUALIFICATIONS Required Education and Experience Have in-depth knowledge and experience in retail sales operations. Must possess strong people and relationship building skills.

Knowledge, Skills and Abilities

1. Ability to write legibly and communicate effectively with all levels in the organization, including skill in preparing written materials such as correspondence and reports to meet purpose and audience.

2. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Retail Sales department.

3. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.

4. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

5. Ability to address problems in a professional manner and work toward an appropriate solution.

6. Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or co-workers and work toward a calm and reasonable solution.

7. Ability to communicate thoughts and ideas to others, both verbal and written.

8. Ability to read and interpret documents and manuals and apply this understanding to job functions.

9. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.

10. Ability to work independently and as a productive member of a team.

Please scroll down and use the form below our openings to apply.

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