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Careers

A CAREER AT DULUTH PACK IS A GREAT CAREER


CURRENT OPENINGS

FACTORY

SEWER - FULL TIME

PURPOSE

Operate an Industrial sewing machine to manufacture and produce Duluth Pack products based upon the needs of the business. This involves working with all departments within production staff to make sure quality and production standards are met in a timely, accurate and safe manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

  • Manufacture and produce canvas, leather and other materials while at the same time upholding stringent quality production standards of all Duluth Pack manufactured products. Attention to detail, quality and meeting standard production times that Duluth Pack has set are critical.
  • Ability to manipulate canvas, leather and other materials by using hands to guide material through an industrial sewing machine with completed products weighing between ½ a pound and up to 10 pounds.
  • Ability to learn and retain sewing processes for many various Duluth Pack products.
  • To perform as a productive team member in an ever changing work environment along with the ability to be flexible and adaptable to ongoing change.
  • Ability to help Identify any bottlenecks in the production flow and notify Production Manager/Supervisor of recommended solutions to help resolve issues in a timely manner.
  • Establish and maintain excellent working relationships with all levels of staff within the organization, as well as exhibiting excellent customer service in any interactions with customers.
  • Participate in the design and implementation of lean manufacturing principles and techniques to streamline the production process.
  • Monitor levels of raw materials and notify Production Supervisor of re-order needs to proactively meet production demands.
  • Research, development and design of new products and enhancements to existing products.
  • Maintain compliance with all internal and external safety rules and regulations.
  • Other duties as assigned by the Production Manager to meet the needs of the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

Required Education and Experience

High school diploma or equivalent education, preferably with prior experience in a industrial sewing manufacturing setting, or a combination of education and experience providing equivalent knowledge.

Knowledge, Skills and Abilities

  • Knowledge of general industrial sewing machine principles and their practical application to the industrial sewing manufacturing needs.
  • Ability to write legibly and communicate effectively with all levels in the organization, including written materials such as production product work orders and daily sewing logs.
  • Ability to sit at an industrial sewing machine for extended periods at a time.
  • Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the Production department.
  • Ability to manufacture and produce Duluth pack products in a timely and accurate fashion along with the ability to keep work area in a neat and presentable manner.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to address problems in a professional manner and work toward an appropriate solution.
  • Ability to communicate with unhappy and/or dissatisfied customers and/or co-workers and work toward a calm and reasonable solution.
  • Ability to communicate thoughts and ideas to others, both verbal and written.
  • Ability to read and interpret documents and manuals and apply this understanding to job functions.
  • Ability to work independently and also as a productive member of a team.

BENEFITS

Full Time Employment Position. Duluth Pack is pleased to offer the following benefit package: Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 401(k)-retirement plan, paid time off, and an employee discount. Eligibility and waiting periods vary and are subject to the provisions of each benefit plan.

Please scroll down and use the form below our openings to apply.

PRODUCTION FLOATER - FULL TIME

Job Description

Duluth Pack, manufacturer of premium canvas and leather products for over 130 years, is currently looking for a Production Floater. This position will require a strong work ethic, a high attention to detail and quality, and an ability to work with all levels of staff within the organization.

As a member of the production team, this position will assist in various departments to make sure quality and production standards are met in a timely, accurate and safe manner.

This full-time position is eligible for company benefit plans, including health insurance, life insurance, 401K retirement plan as well as short and long term disability plans.

Please scroll down and use the form below our openings to apply.

RETAIL STORE

PART TIME SALES ASSOCIATE

The Duluth Pack Retail Store in Canal Park is currently seeking a dynamic individual with excellent customer service skills to fill the position of Part-Time Sales Associate. As a sales associate, you are ensuring high levels of customer satisfaction through excellent sales service. You assess the customer’s needs and provide assistance and information on Duluth Pack product features. You would be welcoming customers to the store and sharing the Duluth Pack story while providing recommendations for the customer’s needs.

As a sales associate in our retail store, you will:

Ensure high levels of customer satisfaction through excellent sales service
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross-sell products
Team up with co-workers to ensure proper customer service

Please call 218-722-3898 with any questions or visit the Duluth Pack Retail Store at 365 Canal Park Drive Duluth, MN 55802.

Please scroll down and use the form below our openings to apply.

CUSTOMER SERVICE

CUSTOMER SERVICE REPRESENTATIVE - FULL TIME

Duluth Pack, manufacturer of premium canvas and leather goods for over 136 years, is currently looking for a qualified individual to fill the position of Customer Service Representative. This position will require a strong work ethic, a high attention to detail, and a friendly service driven personality.

The Customer Service Representative is responsible for responding to customer questions, concerns, and inquiries. CSR's are the voice of Duluth Pack and are expected to provide new and returning customers with a unique and fulfilling experience with our brand. In addition to answering phone calls, entering customer orders, and troubleshooting for our customers, the CSR is responsible for processing all web orders. This requires a high degree of attention to detail, data entry, and procedural follow through.

The ideal candidate will possess 1-3 years’ professional experience in customer service/data entry and proficiency in the following:

  • Friendly, customer driven, and excellent phone etiquette. Ability to relate and identify with wide variety of customers in different circumstances
  • Ability to problem solve and utilize resources for resolving customer inquiries
  • Strong communication and organization skills
  • Ability to work independently and as a member of a team
  • Accurately record data and transfer information in complex data systems
  • Multitask and perform multiple projects and duties at different stages simultaneously

This full-time position is eligible for company benefit plans, including health insurance, dental insurance, life insurance, 401k retirement plan, as well as short and long term disability plans.

Please scroll down and use the form below our openings to apply.

WEB

WEBSITE MANAGER - FULL TIME

Provide ongoing analysis and monitoring of website and all associated needs. To gather information and make decisions relating to WAN issues. Make recommendations to the General Manager regarding design issues, upgrades, and security relating to website. The position is also responsible for designing the user interface and overall customer experience for our websites and applications through use of Shopify or MIVA applications. This includes overall navigation flow and layout of website. The website manager is accountable for website revenue, margin, contribution margin and website department expenses.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

KEY RESULTS AREAS

• Maintain all aspects of company website including frontend user experience, backend user experience and website security.

• Propose and manage website budget and expenses.

• Set monthly sales budget for website revenue and margin.

• Implement monthly sales budget for website revenue, margin, and contribution margin.

• Implement promotional events and/or discounts for website from Marketing Department and/or Procurement Department.

• Communicate with third party contractors and consultants when applicable.

• Obtain and Review bid proposals and negotiate contracts within budgetary limitations and scope of authority for the Website. All items to be approved by the General Manager or President.

• Work with marketing and the retail store staff on style and approach for all projects.

• Establish and/or maintain excellent working relationships/communications with all levels of staff within the organization.

• Establish and/or maintain excellent working relationships/communications with outside suppliers, vendors and customers.

• Uphold the integrity, quality, and care that exemplifies the brand of Duluth Pack.

• Ensure that the Duluth Pack website is continuously growing and improving while keeping the home page fresh and innovative.

• Monitor Shopify/MIVA software licenses and all Shopify/MIVA applications to ensure compliance.

• Monitor software licenses to ensure compliance.

• Perform duties of system administrator.

• Ensure that all Internet standards are met, and that Duluth Pack does not intentionally violate any standards that would place our domain in jeopardy.

• Responsible for maintaining, updating and interpreting daily sales data spreadsheets.

• Implement promotional events and/or discounts for website from Marketing Department and/or Procurement Department.

• Communicate with third party contractors and consultants when applicable.

• Communicate to HR manager on all existing and/or new passwords related to all website applications.

• Other duties as assigned by the General Manager and/or President to meet the needs of the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment will be stressful at times.

JOB QUALIFICATIONS

Required Education and Experience Four-year Bachelor’s Degree, preferably in Web Design / Maintenance or related field. Have in-depth knowledge and experience marketing products and services through multiple channels. To include, Web Site and Cataloging. Must be able to clearly negotiate contracts and build strong working relationships with vendors. Must possess strong people and relationship building skills.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of Web techniques and principles and their practical application.

2. Advanced Knowledge of and skill in using a personal computer, marketing software, Shopify web platform and related desktop software including Google Analytics, Microsoft Excel, Word, and preferably Dynamics GP/HMS manufacturing software.

3. Ability to write legibly and communicate effectively in both written and electronic form with all levels in the organization, including ability to prepare written materials such as correspondence and reports to meet purpose and audience.

4. Knowledge of the various services, products, policies and procedures of Duluth Pack and knowledge of the various departments within the company and how their respective functions interrelate to the website department.

5. Ability to prepare work in timely and accurate fashion and to keep work area in a neat and presentable manner.

6. Ability to apply common sense to carry out instructions furnished in written, oral or diagram form.

7. Ability to address problems in a professional manner and work toward an appropriate solution.

8. Ability to communicate with unhappy and/or dissatisfied vendor and /or customers and/or co-workers and work toward a calm and reasonable solution.

9. Ability to communicate thoughts and ideas to others, both verbal and written.

10. Ability to read and interpret documents and manuals and apply this understanding to job functions.

11. Ability to make a decision based upon the best information available at the time and to react as new information is presented to adjust decision making accordingly.

12. Ability to work independently and as a productive member of a team.

Please scroll down and use the form below our openings to apply.

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