SHOPPING & PAYMENT
HOW DO I USE A COUPON CODE?
That's great that you have a coupon code! Coupon codes are easy to use - simply enter the code during the checkout process and you will get a notification if it worked.
Remember, most of the time, coupon codes can not be used on items that are on sale or preorder items.
If you have a code that isn't working, we hope you understand there are dozens of codes residing on coupon sites that simply never existed.
If you think there is an error and that your code is valid, feel free to call our customer service team at 218-722-3898
and we'll verify the authenticity of your code and can even help place your order.
IF I FORGOT TO ADD A COUPON CODE TO MY ORDER, WHAT CAN I DO?
Once you have submitted your order, our team is unable to process any changes to it. If you have a code you forgot to apply, call our customer service team at 218-722-3898
and we can cancel your order. At that point, you can place a new order online, or we can take your order over the phone.
I ORDERED THE WRONG PRODUCT! HOW CAN I CHANGE IT?
It's okay, we all make mistakes. Unfortunately, once you have submitted your order, our team is unable to process any changes to it.
However, if you’d like to change, add, or remove an item from your order, please give our customer service team a call at 218-722-3898
and we can cancel your order.
At that point, you may place a new order online, or we can place your order over the phone.
THE PRODUCT I WANT IS BACKORDERED. WHAT'S UP WITH THAT?
We offer over 300+ unique products, most of which are available in all 16 of our canvas colors.
While we do our best to keep our most popular colors and styles in stock and ready to ship, some of our products are made to order and subject to a backorder period that can range from 2-3 weeks and up to 4-6 weeks during our busiest seasons.
If you order a backordered item, our craftspeople immediately begin work on handcrafting it - literally - just for you. Once it’s completed, we’ll send it out the door. Please contact our Customer Support Team to learn more.