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Refund Policy

Duluth Pack, of course, allows returns! We're sad your order didn't work out, but we'll try to make the return as painless as possible.

Return item(s) purchased on website:
Returns must be within 30 days of purchase for a refund. After 30 days, your order can still be returned in exchange for store credit.

Duluth Pack 2nds, clearance items, used merchandise, and consignment items are not eligible for returns or exchanges.

With that out of the way, here is what you need to do to get your return started:

Please navigate to our Returns Page. Enter your order number and email in the form and click the RETURN ITEMS button.

Select the item(s) you would like to return, and click NEXT at the bottom of the page.

Select a reason for your return and click NEXT.

Select how you would like your refund processed. We charge $10-$20 for returns as that helps cover our shipping costs. If you choose Store Credit, we will waive that fee.

Finally, click CONFIRM.

At this point, we will review your return. If approved, you will automatically receive a shipping label in your email. Please print the label, add it to your box and drop the package off at your nearest shipping location.

Once we receive your return, we’ll inspect it for damage and if all looks well, we will process your return minus the $10-$20 fee (unless you chose store credit.). Please allow us 3-5 days for us to process your return.

Return item(s) purchased at Duluth Pack Retail Store:
Merchandise must be new and unused with all tags attached. Receipts are required for all returns/exchanges. Purchases made with credit or debit cards will only be issued if the cardholder is present. Cash purchases will be refunded with cash up to $100. Any cash order exceeding $100 will result in a business check from Duluth Pack. Checks will take 2-3 weeks to process. Items returned whose purchase price cannot be verified will be refunded with store credit at lowest sold price. Returns must be processed within 30 days of purchase.

Gather your eligible item(s) with their original tags and/or packaging and your receipt. Bring to our Retail Store at:

365 Canal Park Drive
Duluth, MN 55802

* If you must mail, please include contact information to process the return

​Find an associate and we'd be happy to assist you!

That's it! We hope you shop with us again!