Currently, repairs will take 2-4 weeks to be reviewed once received. After repair is confirmed, please allow 12 weeks for the repair to be made.
Our products are meant to be used, not babied. In the event that your Duluth Pack manufactured product requires repair after years of faithful service, our team can restore it to its original glory.
Complete the Repair Request form to the best of your ability and include it in your shipment. Shipping to our facility is the responsibility of the sender, Duluth Pack generally covers return shipping on repairs which fall under our warranty.
We suggest using a shipping method that provides a tracking number to ensure the package arrives at our production facility safely. Please ship your item to:
Duluth Pack Repairs
1610 West Superior Street
Duluth, MN 55806
Once we have received your item, our repair team will thoroughly inspect it and contact you to discuss its restoration. Some of your repairs might be covered by our Lifetime Guarantee and could be repaired free of charge. Damage not covered by our guarantee can be repaired for a nominal fee.
If you happen to be in the Twin Ports, your bag can be dropped off at our Canal Park retail store at 365 Canal Park Drive here in Duluth, MN*.
Completely empty your products before returning them. Do not include any straps or accessories that are not in need of repair. Please thoroughly clean your products before returning them. Products returned to us uncleaned may be returned to the sender.
* Please keep in mind that our retail store staff will not be able to issue you a quote or discuss your repair with you at the time of drop off. You can expect a call from our repair team once they have inspected the bag.