Due to high demand for our handcrafted products, as of September 1st, 2021, Duluth Pack will temporarily not be taking in Duluth Pack gear repairs and/or custom orders. Thank you for your understanding and support of hardworking Americans, it's greatly appreciated.
Our products are meant to be used, not babied. In the event that your Duluth Pack manufactured product requires repair after years of faithful service, our team can restore it to its original glory.
Once we have received your item, our repair team will thoroughly inspect it and contact you to discuss its restoration. Some of your repairs might be covered by our Lifetime Guarantee and could be repaired free of charge. Damage not covered by our guarantee can be repaired for a nominal fee.
Completely empty your products before returning them. Do not include any straps or accessories that are not in need of repair. Please thoroughly clean your products before returning them. Products returned to us uncleaned may be returned to the sender.