When you’ve been building bags as long as we have, you have a good feel for the best way of doing things. Still, our bags are not always a perfect fit for everyone. As such, we are happy to help you customize your pack to accommodate your needs exactly.
Once the form is received, our team will review the request and issue a quote. The quoting process may take up to two weeks, so please be patient once you have submitted your form. As soon as a quote is issued by our production team, a customer service representative will contact you with a final cost for your review. Upon your approval, the bag will be placed into production. Manufacture of custom orders may take 4-6 weeks to be completed.
Once approved, customs cannot be altered, cancelled or returned for refund or exchange.
Our expert craftspeople handcraft every bag with incredible efficiency, and custom orders require that we slow things down a bit.
As such, all custom orders are subject to a $75 processing fee.
Your $75 fee reflects the labor cost of quoting, processing, and producing your custom order. This fee is charged in addition to the cost of any alterations you've requested, cannot be waived or reduced, and is not refundable.
Please keep in mind that while we try our best to handcraft your dream bag to the best of our ability, there are many requests that we will not accept. Customs are quoted on a case-by-case basis and may not be accepted if they are too complex. Requests for brand new products are treated as prototypes and are subject to a minimum $1000 fee; this includes requests for dimensional changes to existing products.
If you are a current or prospective dealer and would like to discuss private labeling your brand, company, or organization, please contact us to learn more.