How do I return Items?
Duluth Pack, of course, allows returns! We're sad your order didn't work out, but we'll try to make the return as painless as possible.
Return item(s) purchased on website:
Returns and exchanges must be shipped back to Duluth Pack within 30 days of receiving the item to receive a refund. After 30 days, your order can still be returned in exchange for store credit up to 90 days. To receive a refund or store credit, returned items must be in their original condition. We reserve the right to not grant an exchange or refund due to age of the item or signs of use.
Duluth Pack 2nds, clearance items with prices ending in .96, Final Sale items, used merchandise, and consignment items are not eligible for returns or exchanges. Other exclusions may apply.
Original shipping charges are non-refundable. We may need to contact you for additional information to complete your return or exchange.
Returns at Duluth Pack are subject to a 8.99 restocking fee for correctly shipped orders.
With that out of the way, here is what you need to do to get your return started:
- Complete the form at the bottom of the page and be sure to click the "submit" button. You'll be asked about your contact information, order number, reason for return, etc.
- A Member of the Duluth Pack Customer Support team will reach out to you within 1-2 business days!
At this point, we will review your return. If approved, you will automatically receive a shipping label in your email. Please print the label, add it to your box and drop the package off at your nearest shipping location. If approved, you must print and include the Returns Contact Form.
Once we receive your return, we’ll inspect it for damage and if all looks well, we will process your return minus the $8.99 fee. Please allow us 3-5 days for us to process your return.
Return item(s) purchased at Duluth Pack Retail Store:
Merchandise must be new and unused with all tags attached. Receipts are required for all returns/exchanges. Purchases made with credit or debit cards will only be issued if the cardholder is present. Cash purchases will be refunded with cash up to $100. Any cash order exceeding $100 will result in a business check from Duluth Pack. Checks will take 2-3 weeks to process. Items returned whose purchase price cannot be verified will be refunded with store credit at lowest sold price. Returns must be processed within 30 days of purchase.
- Gather your eligible item(s) with their original tags and/or packaging and your receipt. Bring to our Retail Store at:
365 Canal Park Drive
Duluth, MN 55802
* If you must mail, please include contact information to process the return
- Find an associate and we'd be happy to assist you!
- That's it! We hope you shop with us again!