We’ve always made our bags the “right” way, with the best raw materials we can find, using the time honored techniques that we’ve established over our 135+ year history. Our Lifetime Guarantee covers the things that over a century’s worth of experience says shouldn’t fail; our seams and stitches will not pull out, and our hardware will not break. If they do, we will make it right. That’s our promise.
While your Duluth Pack is made with the best canvas and leather we can get our paws on, neither are indestructible, and your pack (if you use it the way we hope you will) is going to wear over time. The colors will fade, the canvas might tear, and the leather will scuff. Our customers like to wear their worn bags with pride, each “imperfection” a sign of a life well lived with your trusty pack in tow. Our Lifetime Guarantee does not cover this type of wear and tear, but our repair team will happily patch, mend, and fix anything you would like for a nominal fee. The complete terms and conditions of our repairs and warranty can be found here.